T&Cs
Clear, fair policies to keep every visit safe, enjoyable and stess-free for you and your dog.
Last updated May 2026
🐾 Book via phone, message or in person (I reply within 24hrs).
🐾 A 50% deposit is required on booking; remaining balance due
on collection.
🐾 48 hours’ notice needed to cancel or reschedule.
🐾 Late cancellations: 75% of groom fee
🐾 No-shows: 100% of groom fee
🐾 Please arrive on time.
🐾 Late arrival may mean a shorter groom but full price still applies.
🐾 15+ mins late = appointment may be cancelled (75% fee).
Collection:
🐾 Up to 15 mins late: no charge
🐾 15–30 mins: £10
🐾 30+ mins: £20
🐾 Dogs must be fully vaccinated.
🐾 No fleas – if found, groom stops, full price of groom + £30 cleaning fee.
🐾 Matted coats may need to be clipped short for welfare (extra charges may apply).
🐾 I may stop a groom if it’s unsafe or too stressful for your dog.
🐾 Aggressive or unsafe dogs may not be groomed.
🐾 Extra handling fees may apply.
🐾 No sedated dogs accepted.
🐾 Prices start from and depend on coat, behaviour & time needed.
🐾 Extra charges may apply for:
- Matting
- Fleas
- Difficult behaviour
🐾 I am cashless (card/contactless only).
🐾 Remaining balance due at collection.
🐾 Grooming is a service, so no refunds after completion.
🐾 Please tell me about any previous or current health or behaviour issues.
🐾 In an emergency, I’ll contact a vet – costs are the owner’s responsibility.
🐾 Photos may be taken for records.
🐾 I’ll only share on social media with your permission.
🐾 Your data is kept safe and never shared.
** You’ll find the full Policies & T&Cs in your welcome pack or I’m happy to email them to you.
